Privacy policy
RETURN & REFUND POLICY
At OFFGRID, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Return Eligibility
We offer a 10-day return policy. You have 10 days from the date of delivery to request a return.
To be eligible for a return, your item must:
• Be unused, unworn, and unwashed
• Have all original tags attached
• Be in its original packaging
• Be accompanied by proof of purchase or order confirmation
To initiate a return, please contact us at:
Email: agcdynamicsofficial@gmail.com
Return Address:
OFFGRID
House no. 330, Hallo Majra
Chandigarh, Punjab, india
Pin code 160002
Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the issue. We will review the case and provide a replacement or refund where applicable.
Exchanges
We currently offer exchanges for size-related issues and damaged products, subject to stock availability.
To exchange an item, please contact us at:
agcdynamicsofficial@gmail.com
Non-Returnable Items
The following items are not eligible for return or refund:
• Customized or personalized products
• Gift cards
• Final sale or clearance items
• Products damaged due to misuse, improper handling, or normal wear and tear
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Return Shipping
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Email: agcdynamicsofficial@gmail.com
Thank you for shopping with OFFGRID.